Formula 1

Knowledge Base is a complex tool that allows building both an internal database for your agents and an external public help center for customers.

With our Knowledge Base you get:

1. The internal widget - it lets you quickly access help articles in the sidebar in LiveChat. From now on your support agents can have all the knowledge at their fingerprints any time they need it.

What's more, thanks to internal search, images support, quick 'add to reply' buttons and artificially intelligent articles' auto-suggestions, you can speed up the chat resolution time and save time on switching the tabs.

1. The public Help Center - it gives your customers self-service materials so that they can help themselves when you're not around.

What's more, the Help Center is aligned with your brand's voice & style (thanks to the customizable logo, URL, and headline). As a result, it opens a new support channel for your clients. It's also visible for the search engines and can bring new traffic to your website.

The Smart Knowledge Base Plan costs $39 / month per license, while the free plan is free of charge for LiveChat users. The full feature list per each plan can be found at https://www.knowledgebase.ai/.