Statistics
The app displays statistics of agents' activity.
$10 / mo, per license
Works with LiveChat
This app presents detailed statistics on the number of chats an agent has had so far, shows how agents were rated, and displays approximate chat duration per agent.
Key Features
Summary of chat rating for agents
Thanks to the short summary on chat rating per agent, you can see how well you handle chats in comparison to other agents.
Benefits
Progress monitoring
Managers can observe how well agents cope with chats. The statistics can serve as a basis for root cause analysis of badly rated chats.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms.