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Recent articles
Support0 min read | Mar 29 | Kaia Madalinska
LiveChat App Installation for Windows, macOS, iOS, and Android
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Support0 min read | Mar 29 | Kaia Madalinska
Customer Service Skills that you NEED to have
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Support0 min read | Mar 29 | Kaia Madalinska
SMS Communication in Customer Service: Benefits & Insights
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Support0 min read | Mar 29 | Kaia Madalinska
5 Common Customer Service Problems and How to Resolve Them?
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Support0 min read | Mar 29 | Marcos Bravo
How to Build and Manage a Remote Customer Service Team
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Support14 min read | Mar 21 | Olga Rogacka
How to Set Better Customer Service Goals for Your Support Team
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are... read more
Grow21 min read | Mar 19 | Aleksandra Tadrzak
Is AI Customer Support Software the Future of Customer Service?
Providing an exceptional customer experience is critical for companies to succeed in the current business landscape. And keeping clients is more financially advantageous... read more
Sell11 min read | Mar 15 | Wojciech Pollok
Average Order Value (AOV): Definition, Formula, and Six Ways to Grow It
Ever feel like you're playing a game of tug-of-war with your profit margins? You're not alone. Challenges like low transaction values, skyrocketing customer acquisition... read more
Support9 min read | Mar 15 | Justyna Polaczyk
4 Steps to Effective Customer Service Problem Solving with Examples
Recently, I’ve read an interesting customer service story. An American Express customer has made a decimal mistake while making a payment and paid thousands of dollar... read more
Sell14 min read | Mar 08 | Olga Rogacka
How to Generate Leads Without Cold Calling (Ecommerce Examples)
Cold calling – the term alone sends shivers down the spines of even the most seasoned sales professionals. The relentless dial tones, the awkward silences, the elusive... read more