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Recent articles
Sell6 min read | Oct 19 | Olga Rogacka
The Best Sales Tools to Help You Close More Deals
In many organizations, sales teams are often the driving force behind customer engagement and business success. Yet, sales is not just about charm anymore; it's about... read more
Support9 min read | Oct 18 | Paweł Hałabuda
Customer Support vs. Customer Service: Differences & Strategies
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for... read more
Support22 min read | Oct 05 | Paweł Hałabuda
8 Customer Service Resume Examples to Land Your Next Job
The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage... read more
Connect6 min read | Oct 04 | Olga Rogacka
Understanding the Client vs. Customer Dynamic
The terms client and customer often get tossed around casually. However, understanding the difference between the client and customer is vital for any successful business... read more
Sell19 min read | Oct 02 | Jacquelyn Dunham
The Ultimate Guide to Sales Analytics
It's the end of the month, and your VP of sales asked you for a monthly round-up of key sales metrics in your team. Since it's something you've never done before, your... read more
Sell7 min read | Oct 02 | Ron Dod and Olga Rogacka
How to Perfect the Shopping Cart Checkout
Web marketers love to throw around fancy terms like "bounce rates," "click funnels," and "traffic patterns." Sure, they matter, but let's get down to what counts –... read more
Support11 min read | Oct 02 | Paweł Hałabuda
Customer Service Cover Letter Examples You Should Use Right Now
In the sea of job applications, where resumes pile up and interviews seem as elusive as buried treasure, one tool will help you stand out: the customer service cover... read more
Sell9 min read | Sep 26 | Jacquelyn Dunham
What is a Prospective Customer? Converting Leads into Clients with Live Chat Software
One of the biggest challenges in finding prospective customers is targeting the right audience. There are multiple reasons for that, but lead quality is the one... read more
Sell10 min read | Sep 22 | Jacquelyn Dunham
Modern Sales Tactics That’ll Make Your Results Soar
It's time to toss the old playbook out. The modern sales landscape is less about selling and more about building genuine relationships, understanding needs, and offering... read more
Sell12 min read | Sep 22 | Olga Rogacka
How to Launch an Online Store in 8 Steps
Ecommerce doesn’t have to be hard. Having an online store can cost you virtually nothing and put you in touch with customers worldwide. While you still need a strong... read more